I have a major phobia about doctor offices and appointments which makes it really hard for me to access care. I cancelled and rescheduled appointments at different places a few times until I just couldn’t tolerate it anymore. I finally went and saw Cyndi Nguyen. I had the best experience ever with someone helping me with my ears. She was so kind. I’ve had panic attacks before in the office and she intuitively knew to reassure me and because of her patience and kindness I was able to finally get the help I needed. I can’t emphasize enough what solid gold she is!!! If we had more people like her the world would be a better place for those who struggle with anxiety about going to the doctor. She even gave me antibiotics to make sure my ears healed and no one has ever done that for me before after this procedure. This is the best experience I’ve ever had getting my ears cleaned. In the past it was a very horrible process. This was super easy and painless. I was shocked. The equipment they have is very high tech. They have tv’s to show you the ear canal. I can’t believe I was going to a urgent care where they came at me with a water pik and flooded my ears making everything worse. I can finally hear again after a few years of issues. My kids can’t believe it. am so grateful to her! I wish she was a primary care!! I’d finally go to the doctor !
My daughter is deaf and we have used Dr. Jackson for years and he is amazing! Truly the best in the city!
So i am having issues with my ears i was reffered here from Audicles and at first they weren't going to be able to get me in for a couple of weeks... but i got a call back that same day and they were able to get me in the following day which was great!!!
The staff on the phone and in the office was super friendly and Dr. Kepchar was great she actually took time and explained what was going on with my ears she just didn't prescribe simmering and rush me out the door I appreciate that She Will be my ENT from now on I highly recommend this place if you are having ear nose and throat issues.
My only complaint is i wish their new patient intake forms were able to fill out online and submit them rather than having to handwrite everything so they worksheets have to decipher my horrible handwriting... lol
But other than that everything was great!!!
With regard to the ear surgical doctors and staff: if I could give over 5, I would…on all accounts. Very professional. Very courteous. Very efficient. Great team!